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Shipping & Returns

 
 
 

Shipping & Delivery

ALL Products are in digital format and delivered as a Downloadable Zip File Only!  No Physical Products are ever shipped! 

All downloads are immediately available from your account order history once you PayPal confirms your payment. 

 
Refunds

 If you are having an issue with your product, I will be more than happy to work with you to help you resolve it as quickly as possible.  Please know that all products are of high quality and created at 300 DPI and have been tested by several independent testers to ensure both function and quality.  Please look over and read both the product preview and the description to ensure program compatibility with your program as well as making sure that you are purchasing the correct type of product for your needs.  All Photoshop Actions have been tested and are in working order.  Please refer to each action for that products Photoshop version compatibility.

Due to the nature of the products (digital downloads), NO REFUNDS are given.  Product exchange is usually the policy to satisfy any un-resolvable issues.

 
 
Reaction of expired orders
 
All download links automatically expire after 5 days or 3 separate download clicks (whichever comes first). Make sure you download your products BEFORE they expire. We suggest that you copy your downloads to a CD or DVD because EHD (External Hard Drive) are known to crash easily without warning. It is your responsibility to make backups of your files!
 

If something drastic happens and you find yourself needing a download links reset, please contact us to request this within 90 days of your purchase so that we may evaluate your needs.  You must provide us with proof of purchase by supplying us with your order number and copy of your purchase invoice before any download links will be reset.

 

We will charge a $5.00 fee for (each) order should you request links to be reset more than once.

 

In addition, we charge a $5.00 fee to reactivate (each) expired download link for ALL requests older than 90 days Any orders over 2 yrs old will not be reactivated and must be re-purchased.

 

Please note that we cannot guarantee reactivation of download links/files after your initial links expire.  Some files may no longer be available due to time-limited offers or products from designers that are no longer in our store.

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